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Return & Refund Policy

Norzi Beautilicious House is always try the best to examine the condition of each product before we ship out to make sure the item is in good condition. However, if there is still has problems with the items you received, we do accept return or exchange following our policy written below.

Items are returnable or exchangable within 7 days from the date of receiving and must complies with our policy below before making request for a return or exchange.

Note : Due to hygenic factor, all inner wear items are not exchangeable / returnable.

 


Important Notes :

- Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.

- Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.

- Request must be submitted together with photo showing the problems of the item.

- Items must be sent out from customers side within 3 days upon successful request.

- Postage of return and replacement will be borne by Norzi Beautilicious House  for the items with reason stated at "Returnable/Exchangeable" Section.

- Items can be exchanged with the same design and color only.

- If customers received damaged items, and request to change to different designs or colors, postage of return and replacement will be borne by customers.

- Remaining top up has to be paid if higher price item is selected.

- No refund is allowed.

 


Returnable/Exchangeable

- Items that are terribly damaged or massively stained.

- Items that are with prominent and obvious quality problems. (Eg. Left and right sleeves are not balance)

- Wrong items from what you have ordered. (Eg. Totally wrong item code, style or color)

 

Non-Returnable/Non-Exchangable

- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.

- Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)

- Transparent slightly or bad odor.

- Size measurement differs about 1-3cm only.

- Customers who did not inform us and post the item back directly will not be entertained.

- Sold out items are not available for exchange.

- Sales items are not allowed to return or exchange for any reason except damaged items.

 

How to Claim Return item. 

1.     If you have compliance with the abovementioned policy , please send us an email to for return address.

2.    Remember to email us details once you have shipped the item. 

       i)    Email :                      ( e.g  customer@gmail.com )

       ii)   Booking ref no :          ( e.g 10001001) 

      iii)   Item Code :                ( e.g NBH0439 Hibah Loose Blouse )

      iv)   Reason :                    ( e.g  Defect- sleeves not same length )

       v)   Tracking Number :      ( e.g Tracking number from the courier service )  

 


* Norzi Beautilicious House reserved the rights to change the policy for any reason at any time without prior notice.


Please contact us at norzibeautilicioushouse@gmail.com if you have any questions or doubts.